We support all (4) new iPad Pro & Air tablets that came out - click on [BROWSE BY TABLET] in the upper left to find your enclosure & order now!
We support all (4) new iPad Pro & Air tablets that came out - click on [BROWSE BY TABLET] in the upper left to find your enclosure & order now!

[Troubleshooting Guide] 48VDC USB-C VidaCharger Ultra [to] 1-Port VidaPower Ultra Injector

48VDC VidaCharger [adapter] + 1 port VidaPower [injector]

No / insufficient / intermittent power

While the 48VDC VidaCharger Ultra can provide a max of 50W via USB-C, this is only possible when using our VidaPower Ultra Injector or other 802.3bt compliant PoE Switch. Standard PoE (802.3af) is limited to 15W, while PoE+ (802.3at) is limited to 25W. If the VidaCharger Ultra is not kitted with a 802.3bt power source, it will not deliver the full 50W, potentially causing issues. The troubleshooting steps below assume a 802.3bt injector or switch is connected.

** Please follow the troubleshooting procedures & steps below: **

A. Is the power LED on the 1-port VidaPower ULTRA [injector] on?

- If the power LED is not on, check to make sure the outlet has power
i.e. check to see if the outlet is controlled by another wall switch or surge protector

- Double check the AC cord going into the 4-port switch's power supply brick and push the cord plug into the power brick FIRMLY. DO NOT SKIP THIS STEP! The cord may visually APPEAR to be properly connected, but it may in fact be loose / not connected.

If the Power LED light is on, proceed to [B]

B. Change the USB cable from the tablet/device to the VidaCharger Ultra adapter

Reason for this step:
Even if a cable is brand new, there's always the rare off-chance that one of the pins on the cable is mis-wired / damaged. A quick cable swap will eliminate that possibility.

If the symptom persists, proceed to [C]

C. Swap the CAT5/5e/6 cable between the [adapter] and [injector] temporarily
Ideally, use a short run, machine made (i.e. not hand crimped) cable. Test for power / charging again.

Reason for this step:
If the CAT5/5e/6 cable has a defect, such as:
- Bad / broken pair (i.e. 3 of 4 pairs / not all 4 pairs are connecting)
- Incomplete / improper hand crimped connector
While the a bad/broken pair may be discoverable using a CAT5 testing tool, an incomplete / improper crimp can be trickier to find - which is why we recommend a machine crimped cable for temporary testing.

If the symptom persists, proceed to [D]

D. If the above (3) steps have been troubleshooted and the issue persists, the next step is to REPLACE the VidaCharger Ultra with a new unit.

- If there's a spare / other units available, please SWAP the VidaCharger temporarily, to identify if the part is faulty.
- If there's no spare / other units available, please contact VidaBox to check the item's warranty status and next steps to order / get a replacement unit.

### END 48VDC VidaCharger Ultra [adapter] + 1-port VidaPower Ultra [injector] ###