Post-Purchase - Wire Management, Screen Stay Awake, Android Guided Mode, Track Order, & more

Already ordered your VidaMount, and have some post-purchase / installation questions? Here are some answers that pop up often after an order for your matching tablet enclosure / mount has been placed, ranging from:

- How to track your VidaBox order
- USB charging cable fit / tightness questions
- How to keep a tablet awake 24/7
- How to install the VidaMount

..and more!

In short:

- All tablet enclosure orders placed on VidaBox.com can be tracked using the TRACK ORDER feature in the upper right, or click here: https://www.vidabox.com/kiosks/trackorder/index/

- VidaMounts, by design, fit the originally included / manufacturer supplied / OEM cable. The wire will be slightly clamped down & fixed by the enclosure - but not crushed. This helps protect the tablet's connector port from damage should the cable be yanked forcefully.

- Android tablets have a hidden feature within "Developer Mode" that allows the device to stay on beyond the default 30 minutes, when it is connected to a power / charging source.

Still need help with your installation & minor tweaks? Learn more in the articles below, or give us a ring at 844-4-KIOSKS / 516-499-5050, and we may be able to help further with your tablet kiosk / enclosure setup!

iPad Cables' Tight Fit inside VidaMount Enclosures
Every VidaMount enclosure is GUARANTEED to fit original Apple charging cables - but it WILL BE A TIGHT FIT! Click to learn more!

The Basics of Wire Management: A Tight Fitting Cable
Have a new VidaMount installation and the cable seems a bit tight? It's 100% normal - learn why here!

How to: Cut Clearance Notch for On-Wall Slim iPad Tablet VidaMounts / For on-wall cable runs
Looking to wall mount an iPad or tablet with our On-Wall Slim mount - but we can't / don't want to run cables through the wall to keep the tablet charged? See how to do this!

Hidden “Always on” setting for Amazon Fire tablets - Ideal for VidaMounts
Need to keep the Amazon Fire tablet screen on 24/7 since it has no front home button? No problem - learn how here!

How to: Keep Windows Surface tablet screen on 24/7 - Great for VidaMount KIOSKS!
Want to keep a Windows Surface's touchscreen on 24/7, since it has no front home button? It's easy to configure - step-by-step guide inside!

Android equivalent of iOS’s Guided Mode : Options!
Need to disable the back/home/menu buttons on an Android tablet, similar to iOS's guided mode? See options here!

Clockwise vs Counter-clockwise Turning - Tightening Screws / Assembling VidaMount VESA Fixed Floor Stands
Having problems putting together & tightening your VidaMount fixed floor stand? Be sure we're turning the unique tightening screws the right way - more info here!

[Video] How-to Install VidaMount iPad Frames!
Not sure how to best install your VidaMount metal iPad frame? Take a look at how everything fits together!

How to Track Shipping and get Invoice / Order Information by Logging In
Looking to get full details of your order, pull old invoices, etc? Create an account - and we'll show you how here!

USB Cable Not Fitting? How to best plug in 3rd party / non-Microsoft USB peripherals into Surface Go / Pro inside VidaMounts!
Looking to setup your new Surface Pro tablet stand or Surface Go stand/mount along with a USB device, but can't fit the USB cable? Not to worry! Continue reading below for the solution!

How to: Setup Surface Go / Pro w. Microsoft DOCK - Cable Routing / Fitting Solution!
Looking to setup your new Surface Pro tablet stand or Surface Go mount along with a Microsoft DOCK, and can't fit the connector thru? Not to worry! Review this article for the best workaround!