Returns, Refunds and Exchanges Policy

Easy Exchange Policy /
Store Credit
Exchanges are easy with VidaBox!

We can exchange the item within the 1st 30 days of purchase!  There is no restocking fees for opened items, as long as it passes inspection approval to ensure it is in a resalable state.

For fastest service, simply order the new item, and then return it as per the below.  This way - your new replacement part will be on its way ASAP!  You'll then receive a full refund for the returned item!

· To start a return for exchange / store credit:

1. Click here to download the return form

2. No RMA number is needed! Be sure to the completed form in your package.

3. Follow the return instructions!

30-Day Money Back
Buying from VidaBox is 100% risk-free!!

You can return any normally stocked item* in its original, like-new condition - for a FULL REFUND within the first 30 days of purchase! There are no restocking / handling fees!

Items with 'free shipping' or paid shipping will have actual shipping costs deducted as well, with receipts made available upon request!

· To start a return for refund:

1. Click here to download the return form

2. No RMA number is needed! Be sure to the completed form in your package.

3. Follow the return instructions!

* - Kindly note that select custom / special order tablet mounts, kiosk stands, and other mounting solutions are not returnable.

Returns of unopened/new current stocked items may be permissible after the return period above - please contact us to confirm. Return of items in any other condition past the return period may not be returnable, or would qualify for store credit only, or be subject to a 15-35%+ restocking charge for refunds - all subject to inspection upon receipt.
Simple Warranty
Replacement / Service
Have a problem?  We can fix it in 1-2-3!

Items returned for warranty service must not have been worn beyond normal use, altered, or damaged by abuse, negligence, or other factors unrelated to defects in workmanship.

All returns for warranty service must be requested within the warranty period. Returned items must have shipping prepaid; we will cover return ground shipping costs.

· To start a return for warranty / service:

1. Click here to email us via email with item in question, problem / symptoms experienced, order number, and serial number of item (if applicable)

2. After doing some basic troubleshooting, we will reply with the proper return form and the assigned RMA number. Please do not ship any goods for warranty service without contact us first - most reported symptoms can be easily fixed with basic troubleshooting to save you time and money!

3. You'll be given return instructions and an RMA form to complete!
VidaBox Branded Products
Warranty info
All VidaBox products are warrantied for 1 year, parts and labor!

Beyond our 30-day money back guarantee, all of our VidaMount, VidaPower, and VidaCharger products are backed by our 1-year parts and labor warranty!

If you have an issue, just chat with us here online, send us an email, or give us a call - and we'll be happy to fix the issue!

For products shipped to the EU, warranty is 2 years

As per EU laws, goods shipped to those locations will be covered by a 2-year legal guarantee / warranty.
Product Warranty Info
Most of our 3rd party manufacturers have a 1-year products warranty

Beyond our 30-day money back guarantee, non-VidaBox products (such as those sold by Redpark, PoE Texas, or LAVA Computers) generally have a 1-year warranty. Please visit the manufacturer website and contact them directly for service and assistance for their products. Below are a list of direct links for your convenience:

· Redpark:
  PoE to iOS adapters & cables

  Samsung Galaxy PoE to USB adapters

· PoE Texas:
  Samsung Galaxy & Microsoft Surface adapters

Questions? Let us know
how we can help!
Having an issue with our products and not sure what to do?

Contact us to speak with our experienced applications engineers!

Whether it's an installation question about your specific setup, or you have a question on how to run cabling for power - we're here to help! Contact us today via email, chat, or phone call, and we'll be happy to help leverage our years of experience in getting you what you need to complete a successful installation!