Shipping Policy

Turnaround Times
Fast, SAME DAY SHIPPING for in-stock items!

All in-stock items orders are generally shipped within the same business day.  Our shipping department processes orders from Monday - Friday, 9am - 4pm EST.

Custom built items (like printed enclosures) have typical lead times of a few days up to to a few weeks, depending on the customizations needed. Lead times will be provided in the quotation / before ordering. 

Be aware of cut-off times with each individual carrier as follows on the right.  Orders placed after the cut-off time for each respective carrier will be shipped out the same day if the carrier hasn't come yet - otherwise, it will be shipping the following day.
Carriers & Shipping Rates
Order by on-time to get SAME DAY SHIPPING!

We use the following carriers to deliver our products:

· USPS - Daily Cutoff time: 1:00pm EST
· UPS - Daily Cutoff time: 3:30pm EST
· DHL (International) - 4:30pm EST

The rate charged is based on the volumetric order weight, insurance, and your location. The estimated shipping cost will be shown before checkout.  There is always a chance to not place the order if the shipping charges are not agreed to, or if needs have changed. 

IMPORTANT: For international orders, the shipping charge quoted DOES NOT include local customs, taxes, duties, or brokerage costs.  These charges are determined and collected purely by your local government.  For further questions on costs, please contact your local import juristiction or taxing authority for further details.  
Tracking / Back Orders
Every order includes a tracking number!

Once a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

If an item goes on back order, we will contact you and offer one of the following option:

1) ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Or,

2) Ship everything only once the entire order becomes available.

Additional shipping WILL NOT be charged for shipping back ordered items separately - any extra costs are covered by VidaBox! 
USA Holiday Schedule
Our headquarters will be closed during these holidays. Orders placed during holidays will be shipped next business day.

2019 / 2020
Jan 1st, 2019 - New Years Day
May 27th - Memorial Day
July 4th - 4th of July
Sept 2nd - Labor Day
Nov 28th - Thanksgiving Day
Nov 29th - Day after Thanksgiving
Dec 25th – Christmas Day
Jan 1st, 2020 - New Year's Day



UK Holiday Schedule
Our UK warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2019 / 2020
1 Jan, 2019 - New Year's Day
19 April - Friday - Good Friday
22 April - Monday - Easter Monday
6 May - Monday - Early May bank holiday
27 May - Monday - Spring bank holiday
26 August - Monday - Summer bank holiday
25 December - Wednesday - Christmas Day
26 December - Thursday - Boxing Day
1 Jan, 2020 - New Year's Day
CAN Holiday Schedule
Our Canadian warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2019 / 2020
Jan 1st - New Years Day
Apr 19 - Good Friday
May 20 - Victoria Day
Jul 1 - Canada Day
Aug 5 - Civic Holiday
Sep 2 - Labour Day
Oct 14 - Thanksgiving
Dec 25 [to] Jan 1 2020 - Winter Break



EU Holiday Schedule
Our EU/Germany warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2019 / 2020
01.01.2019 - New Year's Day
19.04.2019 - Easter Friday
22.04.2019 - Easter Monday
01.05.2019 - May Day
30.05.2019 - Ascension Day
10.06.2019 - Whit Monday
20.06.2019 - Corpus Christi
03.10.2019 - Day of German Unity
01.11.2019 - All Saint’s Day
25.12.2019 - Christmas Day
26.12.2019 - Boxing Day
01.01.2020 - New Year's Day
AU/NZ Holiday Schedule
Our Australian / New Zealand warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2019 / 2020
1 Jan - Tue - New Year's Day
28 Jan - Mon - Australia Day Holiday
11 Mar - Mon - Labour Day
19 Apr - Fri - Good Friday
20 Apr - Sat - Day following Good Friday
21 Apr - Sun - Easter Sunday
22 Apr - Mon - Easter Monday
25 Apr - Thu - Anzac Day
10 Jun - Mon - Queen's Birthday
27 Sep - Fri - AFL Grand Final Friday
5 Nov - Tue - Melbourne Cup Day
25 Dec [to] 6 Jan 2020 - Winter Break