Pre-Purchase - Identifying your tablet, Special Glass Add-ons, Shipping Info, & More
This section is dedicated towards streamlining your purchase and installation process for your tablet mount - and avoiding common problems and reasons for return, such as:
- Fit Issues: The correct enclosure style was ordered, but in the wrong tablet size.
- Looks: Everything works and installs as expected, but the aesthetics look lacking
- Charging Issues: Can't figure out a way to mount the tablet and keep it charged 24/7
- Shipment stuck at Customs: International customers need to be aware of import duties / taxes, which are levied by local governments - not VidaBox!
To prevent these easily solvable issues, please be sure to review the articles below for more information, or give us a call at 844-4-KIOSKS / 516-499-5050, so that we can get you the iPad / tablet mount & enclosure that matches you best!
- Fit Issues: The correct enclosure style was ordered, but in the wrong tablet size.
- Looks: Everything works and installs as expected, but the aesthetics look lacking
- Charging Issues: Can't figure out a way to mount the tablet and keep it charged 24/7
- Shipment stuck at Customs: International customers need to be aware of import duties / taxes, which are levied by local governments - not VidaBox!
To prevent these easily solvable issues, please be sure to review the articles below for more information, or give us a call at 844-4-KIOSKS / 516-499-5050, so that we can get you the iPad / tablet mount & enclosure that matches you best!
Minimize headaches w. fit, incompatibility, power / charging, or even international shipping & importing your tablet enclosure setup by reviewing the articles below:
Identifying your iPad Tablet
There are currently over 22 different iPad models - which one do you have? Easily ID your exact iPad model with these simple steps!
Identifying your Samsung Galaxy Tab Tablet
Different Samsung tablet models may have similar names and size numbers - but are, in fact, totally different! Don't make a mistake by easily confirming your exact Galaxy Tab tablet model - click to learn more!
VidaMount Compatibility - Samsung Galaxy Tab Naming Explained
Samsung Galaxy Tab names are among the most confusing - let us help clear up the confusion and make sure everything fits for your installation!
Charge iPad / Tablet using existing, nearby 100-240V wall outlets - Traditional & recessed power options
Mounting our tablet near an existing power outlet and not sure how to use it for power? Read on for answers!
New Glass Mount Vinyl Mask / Cover: The Aesthetically Appealing Way to Effectively Conceal Glass-ready VidaMount Hardware
Considering our Glass-ready VidaMounts but concerned about the in-room anesthetics / hiding the hardware The answer is here!
How to: Fit in Power Components into the Fixed Tilt Surface (FTS) 15º mount
Looking to utilize an existing wall outlet to power your tablet? Our Fixed Surface Mount is compatible! See and learn how it works!
International Shipping from US / Global Warehouse - How it works, caveats, and things to know!
Looking to ship internationally from our US/Global warehouse to your home country? Read more about different shipping methods and how international shipping works!
