VidaBox Review - Mark Hagger of Residential Media Designs : "VidaBox ... exceeded our expectations"

Not all Media Systems are born equal - don't be fooled by copycats and cheap imitations - choose VidaBox for best performance!


 

Mark Hagger, Residential Media Designs
"VidaBox ... has met and exceeded our expectations"

 

 

As a custom installation company, we have seen many companies come and go in our industry. Our company, Residential Media Designs, has been in business for over 13 years, and have seen promising products and ideas fail - either due to poor performance, poor support, or poor quality. The biggest area where we have had trouble is in the storage and playback or home media, specifically, DVD and Blu-Ray material. While simple in concept, we have had a great deal of difficulty finding a good solution for our clients that is easy to use with little support and maintenance needed, all from a company that will stand behind our product.

While this is an acceptable risk with some products, the expense and customer frustration that can be caused by a failed product in this category is very difficult for small to medium sized companies to bear. We have probably spent in the tens of thousands of dollars over our existence with failed products, demo’s, and customer units that have left us and our customers hesitant to say the least.

Our last attempt prior to VidaBox was with Xtreme Media (now known/advertised as "StreamingBlu"). While initially hopeful, this partnership ended the way many others have with product failure and declining support. We had a wonderful client who needed to replace his Xtreme unit - so we looked for an alternative that would work. I wanted to have no part in the exchange, but our sales staff convinced me to try our best to please this client. After talking with Steven at VidaBox, we decided to proceed with their systems. We really crossed our fingers that this time - neither us as a company or our client would be disappointed.

I have to say that VidaBox as a product and the support from their staff - particularly Steven - has met and exceeded our expectations. We integrated this system with a full house A/V system and a local theater with a RackServerV2 plus three RackClientV3 Media Extenders. After 6 months of heavy use, all of the systems are performing well. The installation went smoothly, and any technical support issues have been handled immediately, professionally, and with a high level of expertise. I would recommend this product to other custom installation companies and would be happy to discuss our experiences with the product.

By Mark Hagger of Residential Media Designs (Castle Rock, CO)
Dealer since 2011

Visit them at: http://residentialmediadesigns.com/