VidaBox Review - Jayvon Cooper : "The Vidabox has been a dream come true for us!"

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Jayvon C. , End Customer (Vancouver, BC)
"The Vidabox has been a dream come true for us!"
 

 

"At first, when I received my VidaBox MAGNUM, I was blown away by the design & size of the unit. To be quite honest, I was almost intimidated by it, but with minimal time we found it was real easy and user friendly. The instructions are pretty clear on how to set it up - but what makes VidaBox stand apart from any other company is their support! Whenever (& I repeat, whenever!) I had a technical issue I couldn’t figure out, they were always a phone call or an email away. I can confidently say that the team at VidaBox as given me the best customer support I have ever received - period!

For example, it was a Sunday and I had accidently messed up some settings on my Vidabox MAGNUM. My wife & I were expecting company, and the MAGNUM is the center of our entertainment setup. I first called the office to see if I could get a hold of anyone, but no luck (since it was Sunday). I had then sent an email explaining my problem - and no sooner than the email sent they had responded to me and asked my permission to log into my system. Afterwhich, they remotely logged into my from their offices in Long Island, New York, then fixed the problem on my system in Vancouver, BC, Canada! This is just a one example of how they have aided me when I was in need. When I did have a question or an issue, my phone calls or emails were responded and the problem resolved usually within minutes - or a matter of a couple hours at most.

The only trouble I ever had was friends not wanting to leave our house so they can enjoy our media server more!

All in all, the Vidabox has been a dream come true for us! We are actually building our dream home around it, knowing that it is a brain for the whole house. I would like to say that over the years, I have seen Vidabox not only keep up with the latest technology but are always a huge step ahead of the competition!"

By Jayvon C. (Vancouver, BC, Canada)
Loyal Supporter & VidaBox owner since 2008