Shipping Policy
Turnaround Times
Fast, SAME DAY SHIPPING for in-stock items!
All in-stock items orders are generally shipped within the same business day. Our shipping department processes orders from Monday - Friday, 9am - 4pm EST.
Custom built items (like printed enclosures) have typical lead times of a few days up to to a few weeks, depending on the customizations needed. Lead times will be provided in the quotation / before ordering.
Be aware of cut-off times with each individual carrier as follows on the right. Orders placed after the cut-off time for each respective carrier will be shipped out the same day if the carrier hasn't come yet - otherwise, it will be shipping the following day.
IMPORTANT: Any order changes / custom requests will likely delay order ship out. Please contact us ASAP for fastest service.
All in-stock items orders are generally shipped within the same business day. Our shipping department processes orders from Monday - Friday, 9am - 4pm EST.
Custom built items (like printed enclosures) have typical lead times of a few days up to to a few weeks, depending on the customizations needed. Lead times will be provided in the quotation / before ordering.
Be aware of cut-off times with each individual carrier as follows on the right. Orders placed after the cut-off time for each respective carrier will be shipped out the same day if the carrier hasn't come yet - otherwise, it will be shipping the following day.
IMPORTANT: Any order changes / custom requests will likely delay order ship out. Please contact us ASAP for fastest service.
Carriers & Shipping Rates
Order by on-time to get SAME DAY SHIPPING!
We use the following carriers to deliver our products:
· USPS - Daily Cutoff time: 1:00pm EST
· UPS - Daily Cutoff time: 3:30pm EST
· DHL (International) - 4:30pm EST
The rate charged is based on the volumetric order weight, insurance, and your location. The estimated shipping cost will be shown before checkout. There is always a chance to not place the order if the shipping charges are not agreed to, or if needs have changed.
IMPORTANT: For international orders, the shipping charge quoted DOES NOT include local customs, taxes, duties, or brokerage costs. These charges are determined and collected purely by your local government. For further questions on costs, please contact your local import juristiction or taxing authority for further details.
We use the following carriers to deliver our products:
· USPS - Daily Cutoff time: 1:00pm EST
· UPS - Daily Cutoff time: 3:30pm EST
· DHL (International) - 4:30pm EST
The rate charged is based on the volumetric order weight, insurance, and your location. The estimated shipping cost will be shown before checkout. There is always a chance to not place the order if the shipping charges are not agreed to, or if needs have changed.
IMPORTANT: For international orders, the shipping charge quoted DOES NOT include local customs, taxes, duties, or brokerage costs. These charges are determined and collected purely by your local government. For further questions on costs, please contact your local import juristiction or taxing authority for further details.
Tracking / Back Orders
Every order includes a tracking number!
Once a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
If an item goes on back order, we will contact you and offer one of the following option:
1) ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Or,
2) Ship everything only once the entire order becomes available.
Additional shipping WILL NOT be charged for shipping back ordered items separately - any extra costs are covered by VidaBox!
Once a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
If an item goes on back order, we will contact you and offer one of the following option:
1) ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Or,
2) Ship everything only once the entire order becomes available.
Additional shipping WILL NOT be charged for shipping back ordered items separately - any extra costs are covered by VidaBox!
USA Holiday Schedule
Our headquarters will be closed during these holidays. Orders placed during holidays will be shipped next business day.
2025 / 2026
Jan 1 - New Years Day
May 26 / May 25 - Memorial Day
Jul 4 / Jul 3 - 4th of July
Sep 1 / Sep 7 - Labor Day
Nov 27 / Nov 26 - Thanksgiving Day
Nov 28 / Nov 27 - Day after Thanksgiving
Dec 25 / Dec 25 – Christmas Day
2025 / 2026
Jan 1 - New Years Day
May 26 / May 25 - Memorial Day
Jul 4 / Jul 3 - 4th of July
Sep 1 / Sep 7 - Labor Day
Nov 27 / Nov 26 - Thanksgiving Day
Nov 28 / Nov 27 - Day after Thanksgiving
Dec 25 / Dec 25 – Christmas Day
UK Holiday Schedule
Our UK warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.
2025 / 2026
1 Jan / 1 Jan - New Year's Day
18 Apr / 3 Apr - Fri - Good Friday
21 Apr / 6 Apr - Easter Monday
5 May / 4 May - Early May bank holiday
26 May / 25 May - Spring bank holiday
25 Aug / 31 Aug - Summer bank holiday
24 Dec - Christmas Eve
25 Dec - Christmas Day
26 Dec - Boxing Day
31 Dec - New Year's Eve
2025 / 2026
1 Jan / 1 Jan - New Year's Day
18 Apr / 3 Apr - Fri - Good Friday
21 Apr / 6 Apr - Easter Monday
5 May / 4 May - Early May bank holiday
26 May / 25 May - Spring bank holiday
25 Aug / 31 Aug - Summer bank holiday
24 Dec - Christmas Eve
25 Dec - Christmas Day
26 Dec - Boxing Day
31 Dec - New Year's Eve
CAN Holiday Schedule
Our Canadian warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.
2025 / 2026
Jan 1st - New Years Day
Feb 17 / Feb 16 - Mon - ON Family Day
Apr 18 / Apr 3 - Fri - Good Friday
May 19 / May 18 - Mon - Victoria Day
Jul 1 - Tue/Wed - Canada Day
Aug 4 / Aug 3 - Mon - Civic Holiday
Sep 1 / Sep 7 - Mon - Labour Day
Oct 13 / Oct 12 - Mon - Thanksgiving
Dec 25 [to] Jan 1 - Winter Break
2025 / 2026
Jan 1st - New Years Day
Feb 17 / Feb 16 - Mon - ON Family Day
Apr 18 / Apr 3 - Fri - Good Friday
May 19 / May 18 - Mon - Victoria Day
Jul 1 - Tue/Wed - Canada Day
Aug 4 / Aug 3 - Mon - Civic Holiday
Sep 1 / Sep 7 - Mon - Labour Day
Oct 13 / Oct 12 - Mon - Thanksgiving
Dec 25 [to] Jan 1 - Winter Break
EU Holiday Schedule
Our EU/Germany warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.
2025 / 2026
Jan 1 - New Year's Day
Apr 18 / Apr 3 - Easter Friday
Apr 21 / Apr 6 - Easter Monday
May 29 / May 14 - Thurs - Ascension Day
Jun 9 / May 25 - Whit Monday
Jun 19 / Jun 4 - Thurs - Corpus Christi
Oct 3 (Fri) / Oct 2 (Obs.) - Day of German Unity
Oct 31 (Obs.) / Nov 2 (Obs.) - All Saint’s Day
Dec 25 - Thurs / Fri - Christmas Day
Dec 26, 2025 - Fri - Boxing Day
2025 / 2026
Jan 1 - New Year's Day
Apr 18 / Apr 3 - Easter Friday
Apr 21 / Apr 6 - Easter Monday
May 29 / May 14 - Thurs - Ascension Day
Jun 9 / May 25 - Whit Monday
Jun 19 / Jun 4 - Thurs - Corpus Christi
Oct 3 (Fri) / Oct 2 (Obs.) - Day of German Unity
Oct 31 (Obs.) / Nov 2 (Obs.) - All Saint’s Day
Dec 25 - Thurs / Fri - Christmas Day
Dec 26, 2025 - Fri - Boxing Day
AU/NZ Holiday Schedule
Our Australian / New Zealand warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.
2025 / 2026
1 Jan - New Year's Day
27 Jan (Obs.) / 26 Jan (Mon) - Australia Day Holiday
18 Apr / 3 Apr - Fri - Good Friday
21 Apr / 6 Apr - Easter Monday
9 Jun / 8 Jun - Mon - King's Birthday
26 Sep / TBD - Fri - AFL Grand Final Friday
6 Oct / 5 Oct - Mon - Labour Day
4 Nov / 3 Nov - Tue - Melbourne Cup Day
25 Dec [to] 1 Jan - Winter Break
2025 / 2026
1 Jan - New Year's Day
27 Jan (Obs.) / 26 Jan (Mon) - Australia Day Holiday
18 Apr / 3 Apr - Fri - Good Friday
21 Apr / 6 Apr - Easter Monday
9 Jun / 8 Jun - Mon - King's Birthday
26 Sep / TBD - Fri - AFL Grand Final Friday
6 Oct / 5 Oct - Mon - Labour Day
4 Nov / 3 Nov - Tue - Melbourne Cup Day
25 Dec [to] 1 Jan - Winter Break
