Troubleshooting Guides
Have a problem with a setup right now? We may have the answer! Pick up the phone, give us a call, or take a look at these detailed articles and see if one has the solution!
Don't see the answer you're looking for? No worries - contact us directly, and let our VidaBox team of experts help with your business or home tablet setup:
· Call us: +1 516-499-5050
· Email us: Click to Email
· ...or chat with us online!
Don't see the answer you're looking for? No worries - contact us directly, and let our VidaBox team of experts help with your business or home tablet setup:
· Call us: +1 516-499-5050
· Email us: Click to Email
· ...or chat with us online!
For Surface Tablets
Dec 4 2024 : Excessive heat is typically caused by an overactive CPU - we can EASILY limit the max processing power to the CPU with (9) easy steps in less than a few minutes!
Nov 8 2024 : Having an issue with your Microsoft Surface tablet when used with our DataCharger? Try downloading this driver update!
Easily externalize and fit any USB-C cable to your Microsoft Surface Go / Pro device using these well-tested, VidaBox-recommend right-angle cable solutions!
Looking to use a Microsoft DOCK with your setup? See step-by-step instructions on how to use the pre-milled slot cut outs - plus less expensive alternatives!
For 48V PoE Devices / Charging
Using DataChargers with your Managed Cisco switch? Follow these additional configuration steps to ensure a seamless setup!
Using DataChargers / VidaChargers with non-VidaPower branded equipment may not provide optimal performance - follow these steps to determine the problem when using 3rd party equipment!
Concerned about your DataCharger / VidaCharger running a bit warm / hot to the touch? It's normal for these high-wattage power transformers - learn why here!
Are you only see slow or "drip" charging from your DataCharger / VidaCharger setup? Learn what may be the cause and how to fix the issue!
For 24V (Legacy / Older) PoE Devices / Charging
Having an issue with our 24VDC VidaCharger when connecting to our dual-port 24VDC VidaPower Injector? Follow these steps to troubleshoot!
Experiencing problems using our 24VDC VidaCharger when connecting to our 4-port 24VDC VidaPower Switch? Easily figure out what's wrong with this guide!
