We are open and shipping ASAP - but service carriers *may* be delayed (more below!)

VidaBox is actively shipping any and all orders, usually within the same business day when placed before 3:30pm at the US warehouse, and same/next business day for orders placed at our international warehouses.

However, please be aware that your order may experience transit delays. For the latest info, please:

1) TRACK your order here: https://www.vidabox.com/kiosks/trackorder/index/
2) CONTACT the respective carrier selected at the time of checkout, as they have posession of your package - not VidaBox.

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At the present time, ALL international shipments NOT shipping by DHL will have delays.
(DHL is the only carrier that is still offering Time Definite International (TDI) shipments)

If your international order is time sensitive, please be sure to select DHL at checkout
No other carrier is offering time definite delivery dates at this point.

You can find the latest updates from our preferred carriers below:

USPS: No USPS Time-Guaranteed Services are offered at checkout
See: https://faq.usps.com/s/article/Delayed-Mail-and-Packages

UPS: All UPS Service Guarantees are suspended, effective March 26
See: https://www.ups.com/us/en/service-alerts.page

FedEx: All FedEx Service Guarantees are suspended.
Additional surcharges apply for FedEx Express international parcel and freight shipments beginning April 6th
See: https://www.fedex.com/en-us/coronavirus.html

DHL:
Emergency Situation Surcharge applies to all Time Definite International (TDI) shipments, starting April 1st:
See: https://www.dhl.com/en/important_information/covid_19.html

AUSPOST:
Expect at least 4-6+ weeks for orders going into AUS from the US-International Warehouse.
See: https://auspost.com.au/about-us/news-media/important-updates/coronavirus

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Please feel free to contact us if any questions come up - but keep in mind that once a package is shipped - we/VidaBox do not have any control of it. It's best to contact the carriers directly for the most up-to-date information regarding your package.