Returns, Refunds and Exchanges Policy

Easy Exchange Policy /
Store Credit
Exchanges are easy with VidaBox!

We can exchange the item within the 1st 30 days of purchase!  There is no restocking fees for opened items, as long as it passes inspection approval to ensure it is in a resalable state.

For fastest service, simply order the new item, and then return it as per the below.  This way - your new replacement part will be on its way ASAP!  You'll then receive a full refund for the returned item!

· To start a return for exchange / store credit:

1. Click here to download the return form

2. No RMA number is needed! Be sure to the completed form in your package.

3. Follow the return instructions!

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Simple Warranty
Replacement / Service
Have a problem?  We can fix it in 1-2-3!

Items returned for warranty service must not have been worn beyond normal use, altered, or damaged by abuse, negligence, or other factors unrelated to defects in workmanship.

All returns for warranty service must be requested within the warranty period. Returned items must have shipping prepaid; we will cover return ground shipping costs.

· To start a return for warranty / service:

1. Click here to email us via email with item in question, problem / symptoms experienced, order number, and serial number of item (if applicable)

2. After doing some basic troubleshooting, we will reply with the proper return form and the assigned RMA number. Please do not ship any goods for warranty service without contact us first - most reported symptoms can be easily fixed with basic troubleshooting to save you time and money!

3. You'll be given return instructions and an RMA form to complete!
30-Day Money Back
Guarantee!
Buying from VidaBox is 100% risk-free!!

You can return any normally stocked item* in its original, like-new condition - for a FULL REFUND within the first 30 days of purchase! There are no restocking / handling fees!

Items with 'free shipping' will have actual shipping costs deducted as well, with receipts made available upon request!

· To start a return for refund:

1. Click here to download the return form

2. No RMA number is needed! Be sure to the completed form in your package.

3. Follow the return instructions!

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* - Kindly note that select custom / special order tablet mounts, kiosk stands, and other mounting solutions are not returnable.