Shipping Policy

Turnaround Times
Fast, SAME DAY SHIPPING for in-stock items!

All in-stock items orders are generally shipped within the same business day.  Our shipping department processes orders from Monday - Friday, 9am - 4pm EST.

Custom built items (like printed enclosures) have typical lead times of a few days up to to a few weeks, depending on the customizations needed. Lead times will be provided in the quotation / before ordering. 

Be aware of cut-off times with each individual carrier as follows on the right.  Orders placed after the cut-off time for each respective carrier will be shipped out the same day if the carrier hasn't come yet - otherwise, it will be shipping the following day.

IMPORTANT: Any order changes / custom requests will likely delay order ship out. Please contact us ASAP for fastest service.
Carriers & Shipping Rates
Order by on-time to get SAME DAY SHIPPING!

We use the following carriers to deliver our products:

· USPS - Daily Cutoff time: 1:00pm EST
· UPS - Daily Cutoff time: 3:30pm EST
· DHL (International) - 4:30pm EST

The rate charged is based on the volumetric order weight, insurance, and your location. The estimated shipping cost will be shown before checkout.  There is always a chance to not place the order if the shipping charges are not agreed to, or if needs have changed. 

IMPORTANT: For international orders, the shipping charge quoted DOES NOT include local customs, taxes, duties, or brokerage costs.  These charges are determined and collected purely by your local government.  For further questions on costs, please contact your local import juristiction or taxing authority for further details.  
Tracking / Back Orders
Every order includes a tracking number!

Once a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

If an item goes on back order, we will contact you and offer one of the following option:

1) ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Or,

2) Ship everything only once the entire order becomes available.

Additional shipping WILL NOT be charged for shipping back ordered items separately - any extra costs are covered by VidaBox! 
USA Holiday Schedule
Our headquarters will be closed during these holidays. Orders placed during holidays will be shipped next business day.

2021 / 2022
Jan 1 - New Years Day
May 31 / May 20 - Memorial Day
Jul 5 / Jul 4- 4th of July
Sep 6 / Sep 5 - Labor Day
Nov 25 / Nov 24 - Thanksgiving Day
Nov 26 / Nov 27 - Day after Thanksgiving
Dec 24 / Dec 26 – Christmas Day





UK Holiday Schedule
Our UK warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2021 / 2022
1 Jan / 3 Jan - New Year's Day
2 Apr / 15 Apr - Fri - Good Friday
5 Apr / 18 Apr - Easter Monday
3 May / 2 May - Early May bank holiday
31 May / 2+3 Jun - Spring bank holiday
30 Aug / 29 Aug - Summer bank holiday
24 Dec, 2021 - Christmas Eve
27 Dec / 26 Dec - Mon/Tues - Christmas Day
28 Dec / 27 Dec - Tues/Mon - Boxing Day
31 Dec, 2021 - Fri - New Year's Eve
CAN Holiday Schedule
Our Canadian warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2021 / 2022
Jan 1st - New Years Day
Feb 15 / Feb 21 - Mon - ON Family Day
Apr 2 / Apr 15 - Fri - Good Friday
May 24 / May 23 - Mon - Victoria Day
Jul 1 - Thu/Fri - Canada Day
Aug 2 / Aug 1 - Mon - Civic Holiday
Sep 6 / Sep 5 - Mon - Labour Day
Oct 11 / Oct 10 - Mon - Thanksgiving
Dec 25 [to] Jan 1 2020 - Winter Break



EU Holiday Schedule
Our EU/Germany warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2021 / 2022
Jan 1 - New Year's Day
Apr 2 / Apr 15 - Easter Friday
Apr 5 / Apr 18 - Easter Monday
May 13 / May 26 - Ascension Day
May 24 / Jun 6 - Whit Monday
Jun 3 / Jun 16 - Corpus Christi
Oct 3, 2022 - Day of German Unity
Nov 1 - All Saint’s Day
Dec 26, 2022 - Boxing Day
AU/NZ Holiday Schedule
Our Australian / New Zealand warehouse will be closed during the following holidays. Orders placed during holidays will be shipped next business day.

2021
1 Jan - Fri - New Year's Day
26 Jan - Tues - Australia Day Holiday
8 Mar - Mon - Labour Day
2 Apr - Fri - Good Friday
5 Apr - Mon - Easter Monday
14 Jun - Mon - Queen's Birthday
24 Sep - Fri - AFL Grand Final Friday
2 Nov - Tue - Melbourne Cup Day
25 Dec [to] 6 Jan 2020 - Winter Break