Shipping Policy

Turnaround Times
Fast, SAME DAY SHIPPING for in-stock items!

All in-stock items orders are generally shipped within the same business day.  Our shipping department processes orders from Monday - Friday, 9am - 4pm EST.

Custom built items (like printed enclosures) have typical lead times of a few days up to to a few weeks, depending on the customizations needed. Lead times will be provided in the quotation / before ordering. 

Be aware of cut-off times with each individual carrier as follows on the right.  Orders placed after the cut-off time for each respective carrier will be shipped out the same day if the carrier hasn't come yet - otherwise, it will be shipping the following day.
Carriers & Shipping Rates
Order by on-time to get SAME DAY SHIPPING!

We use the following carriers to deliver our products:

· USPS - Daily Cutoff time: 1:00pm EST
· UPS - Daily Cutoff time: 3:30pm EST
· DHL (International) - 4:30pm EST

The rate charged is based on the volumetric order weight, insurance, and your location. The estimated shipping cost will be shown before checkout.  There is always a chance to not place the order if the shipping charges are not agreed to, or if needs have changed. 

IMPORTANT: For international orders, the shipping charge quoted DOES NOT include local customs, taxes, duties, or brokerage costs.  These charges are determined and collected purely by your local government.  For further questions on costs, please contact your local import juristiction or taxing authority for further details.  
Tracking / Back Orders
Every order includes a tracking number!

Once a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

If an item goes on back order, we will contact you and offer one of the following option:

1) ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Or,

2) Ship everything only once the entire order becomes available.

Additional shipping WILL NOT be charged for shipping back ordered items separately - any extra costs are covered by VidaBox!