Audio playback

[MSDW]

I have a puzzle, if I play and album from Vidabox RCHD on the TV screen all is good, if I call up the same music via CQC and try to play it on the Nuvo system, I get very weird info coming up on the screen and the player is jumping all over the album and I have matching audio. BUT it is not all albums just about 40% and they used to play great, I am lost, any ideas??

[Sergio D]

Originally Posted by MSDW

I have a puzzle, if I play and album from Vidabox RCHD on the TV screen all is good, if I call up the same music via CQC and try to play it on the Nuvo system, I get very weird info coming up on the screen and the player is jumping all over the album and I have matching audio. BUT it is not all albums just about 40% and they used to play great, I am lost, any ideas??

Is the stream playing out from the RCHD or your LUX system?

There are a couple of things that could be happening. If Arcsoft was recently updated, it likes to make itself the default codec for playing back audio. Unfortunatly, it doesn't playback MP3 files correctly. CQC uses direcshow for music playback but it doesn't deside which codecs to use. It lets directshow decide which codec to use. Directshow has a mechanism for deciding which codec to use based on merit levels for each codec. Lets say there are 3 codecs installed on a system that say they can decode MP3 music. Directshow will use the codec with the highest merit level. So what needs to be done is to reduce the merit level for the arcsoft codec so that a "good" codec gets used for MP3 playback.

You will need to download a program to allow you to manage the codecs installed on the machine. Here is a link to the program: http://www.softella.com/dsfm/index.en.htm. Run it on the machine outputting the audio to the NUVO. You should see a screen like the following:


Double-click on "Arcsoft Audio Decoder" then set the merit level to "Do not use". Click "Set Merit Level" then close the pop-up. You will then need to reboot your system. I think that should solve your issue.

[MSDW]

Hey Sergio

OK did as you suggested, still have the same issue, we call it Itunes but the real player I am using is WMP, if I media player the files play great on the server, but still if I try to use vAutomation to play the files I get the issues.
Whats the next thing for me to test.
Mike.

[Sergio D]

Originally Posted by MSDW

Hey Sergio

OK did as you suggested, still have the same issue, we call it Itunes but the real player I am using is WMP, if I media player the files play great on the server, but still if I try to use vAutomation to play the files I get the issues.
Whats the next thing for me to test.
Mike.

I had suggest ti Mike over the phone to use a program called GraphEdit to look at the filters (codecs) that Directshow is using to play back the MP3 files. He used the "render media file" option in graphedit and sent me a screen shot via email.

Mike,

It looks like DirectShow is still using one of the Arcsoft decoders as a filter. You can see the third filter in the chain is "Arcsoft Audio Decoder HD". That should be there. You will need to go back to "Filter Manager" and decrease the merit level for the "Arcsoft Audio Decoder HD" filter". Reboot the system. Run graphedit and run one of the MP3's again. See if it will play. If another Arcsoft filter gets picked, then look at the name of it and decrease the merit level on that one.