"My Movies could not create it's database on the SQL Server"

[Juan]

I have a customer whose extenders have not been able to connect to the server. On the Windows Home Console I have a Network Critical Error that says the following:

"Database Creation Failed"
My Movies could not create it's database on the SQL Server. The error returned was 'There was a problem creating your new database.'

I tried uninstalling the My Movies WHS and the SQL Server as well and re-installing it but the problem persists.

When I try to restore the database I get the following error:

"An error occurred while trying to restore your database. The database has not been restored."

What should I do?

[VidaBox]

Hello Juan,

Thank you for writing.

As previously discussed last month, please contact us directly via phone/email for the fastest service. All Media Center, Server, and Extender questions should be sent to us directly and not posted on the forum, as 99%+ of all issues can be resolved within the first 5 minutes of a support call.

On the other hand, programming questions related to our control platform / vAutomation 1 are best suited for the forum, where they can be addressed properly and more in depth.

Please don't hesitate to contact us directly should any questions come up about our systems - we're here to help!